Shipping policy
Shipping Policy
Effective Date: 26-02-2025
Welcome to Jewelry by Priyana! We are committed to delivering your orders quickly and securely. Please review our shipping policy below.
Shipping Locations
We currently ship across the United States and Canada. We do not ship to PO Boxes or APO/FPO addresses.
Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Custom or made-to-order items may take 5-10 business days for processing.
- Orders are not processed on weekends or holidays.
Shipping Methods & Delivery Time
We offer the following shipping options:
United States:
- Standard Shipping (5-7 business days) – Free on orders over $100, otherwise $5.99.
- Express Shipping (2-3 business days) – $14.99.
- Overnight Shipping (1 business day) – $29.99.
Canada:
- Standard International Shipping (7-14 business days) – Free on orders over $150, otherwise $9.99.
- Expedited Shipping (4-7 business days) – $19.99.
- Priority Shipping (2-5 business days) – $34.99.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. Please allow 24 hours for tracking updates.
Customs & Duties (For Canada)
International orders may be subject to customs duties and taxes. These charges are determined by the Canadian government and are the responsibility of the customer.
Shipping Delays
While we strive to meet delivery timelines, unexpected delays due to weather, customs, or carrier issues may occur. If your order is significantly delayed, please contact us at [Insert Customer Support Email].
Lost or Damaged Packages
If your package is lost or arrives damaged, please notify us within 48 hours of delivery at [Here to be Paste Customer Support Email]. We will assist in resolving the issue with the carrier.
Contact Us
For any shipping-related inquiries, please reach out to us at [Here to be Paste Customer Support Email] or call [Insert Phone Number].
Thank you for shopping with Jewelry by Priyana!